Effective Date: 12/09.2024
Gref Innovation (“we,” “us,” or “our”) is committed to providing clear and transparent information regarding shipping and payment processes. Please review our Shipping & Payments Policy to understand how we handle your orders and transactions.
1. Shipping Information
1.1. Shipping Methods and Costs
We offer a variety of shipping methods to meet your needs. Shipping costs depend on your location, the size and weight of your order, and the shipping method selected. Shipping fees will be calculated and displayed during the checkout process.
1.2. Shipping Times
- Domestic Shipping: Estimated delivery times for orders within [Country] range from [X] to [X] business days.
- International Shipping: For international orders, delivery times vary depending on the destination country, ranging from [X] to [X] business days. Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays or carrier issues.
1.3. Order Processing
Orders are processed within [X] business days of receiving payment. Orders placed on weekends or holidays will be processed on the next business day.
1.4. Tracking Information
Once your order is shipped, you will receive an email with tracking information so you can monitor your shipment.
2. Payment Methods
We accept the following payment methods:
- Credit/Debit Cards: Visa, MasterCard, American Express, and other major credit/debit cards.
- PayPal: Secure payments via PayPal account or credit card.
- Bank Transfers: For larger orders, we may accept direct bank transfers (please contact us for details).
All payments are processed securely using encryption technology to protect your financial information.
3. Taxes and Duties
- Domestic Orders: Applicable taxes will be calculated at checkout.
- International Orders: You are responsible for any customs duties, taxes, or import fees required by your country. These charges are not included in the price of the product or shipping fee and must be paid by the recipient upon delivery.
4. Shipping Restrictions
We ship to most locations worldwide. However, certain restrictions may apply to specific countries or regions due to shipping carrier limitations or legal restrictions.
5. Returns and Exchanges
For information on returns and exchanges, please refer to our [Return Policy] or contact our customer support.
6. Contact Us
If you have any questions regarding shipping or payments, please feel free to contact us:
Email: info@gref-innovation.gr